Privacy Policy for SummitStride Learning
At SummitStride Learning, we are committed to protecting the privacy and security of the personal information of our users, clients, and partners. This Privacy Policy outlines how we collect, use, disclose, and protect information when you utilize our online course creation and delivery, corporate training solutions, career coaching and mentorship, skills gap analysis, certifications and micro-credentials, and leadership development programs.
1. Information We Collect
We collect various types of information to provide and improve our services to you.
1.1 Information You Provide to Us Directly:
- Personal Identifiable Information (PII): This includes details such as your name, email address, postal address, phone number, and payment information (e.g., credit card details) when you register for an account, enroll in a course, make a purchase, or contact our support team.
- Professional Information: Information related to your professional background, educational history, career interests, and skills when you interact with our career coaching, mentorship, or skills gap analysis services.
- Course and Program Data: Information you submit while participating in courses and programs, including assignments, quizzes, forum discussions, and feedback.
1.2 Information Collected Automatically:
- Usage Data: Information about how you interact with our online platform, such as pages visited, courses accessed, time spent on certain sections, and features used.
- Device Information: Data about the device you use to access our services, including IP address, browser type, operating system, and unique device identifiers.
- Cookies and Tracking Technologies: We use cookies and similar tracking technologies to track activity on our service and hold certain information. This helps us enhance your experience and analyze usage patterns.
2. How We Use Your Information
We use the collected information for various purposes, including:
- To provide, operate, and maintain our online platform and services, including course delivery, training, and coaching.
- To process your transactions and manage your accounts.
- To personalize your learning experience and recommend relevant courses or development programs.
- To communicate with you, respond to inquiries, and provide customer support.
- To improve and optimize our services, develop new features, and conduct research and analysis.
- To monitor and analyze usage and trends to enhance the functionality and user-friendliness of our platform.
- To ensure the security and integrity of our services and prevent fraudulent activities.
- To comply with legal obligations and enforce our terms of service.
3. Sharing Your Information
SummitStride Learning does not sell your personal information. We may share your information in the following situations:
- With Service Providers: We may share data with trusted third-party service providers who assist us in operating our website, conducting our business, or serving our users (e.g., payment processors, hosting services, analytics providers). These parties are obligated to keep your information confidential and use it only for the purposes for which we disclose it to them.
- For Corporate Training Clients: If you are participating in a corporate training program, relevant data about your progress and performance may be shared with your employer as part of the service agreement.
- For Legal Reasons: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or a government agency).
- Business Transfers: In the event of a merger, acquisition, or asset sale, your personal information may be transferred as part of the transaction. We will notify you before your personal information is transferred and becomes subject to a different privacy policy.
- With Your Consent: We may share your information with third parties when we have your explicit consent to do so.
4. Data Security
We implement robust technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include encryption, firewalls, and secure server environments. While we strive to protect your personal data, no method of transmission over the Internet or electronic storage is 100% secure.
5. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Once the retention period expires, we will securely delete or anonymize your information.
6. Your Data Protection Rights
Depending on your location and applicable laws (such as GDPR), you may have the following rights regarding your personal data:
- The Right to Access: You have the right to request copies of your personal data.
- The Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- The Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.
- The Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
- The Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
- The Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
To exercise any of these rights, please contact us using the contact information provided below.
7. Third-Party Links
Our service may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
8. Children's Privacy
Our services are not intended for individuals under the age of 16. We do not knowingly collect personally identifiable information from anyone under the age of 16. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us. If we become aware that we have collected personal data from children without verification of parental consent, we take steps to remove that information from our servers.
9. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
10. Contact Us
If you have any questions or concerns about this Privacy Policy, our data practices, or wish to exercise your data protection rights, please contact us at:
SummitStride Learning
2847 Yonge Street, Suite 700
Toronto, Ontario, M4N 2J6
Canada